The number of complaints received by electricity distribution companies in the country from consumers rose to 204 , 506 in the first three months of this year, according to the Nigerian Electricity Regulatory Commission .
NERC data showed that the complaints received by the 11 Discos in Q 1 2020 increased by 15 . 02 per cent from the 177 ,807 received during the fourth quarter of 2019 .
“ In total, the Discos attended to 188 , 749 complaints, representing an increase of 1 . 84 percentage point from the preceding quarter , ” it said .
The report showed that Ibadan and Port Harcourt Discos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the first quarter of 2020 .
NERC said , “ Similar to the preceding quarter , Enugu and Yola Discos received the highest and lowest number of customer complaints respectively during the first quarter of 2020 .
“ It is noteworthy that Yola has continued to record the least customer ’ s complaints since the second quarter of 2019 . ”
According to the report , the Discos’ customer complaints centred on service interruption, poor voltage, load shedding, metering, estimated billing , disconnection, and delayed connection .